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Our own list of open issues

No.	Date reported	Zone	Item affected	Defect/Issue	Status	Date resolved
1 (1)	Sep 08 Oct 08	2F –  front bathroom	Baths	Enamel chipped through to metal Awaiting clarification of guarantee status.  Unchipped baths guaranteed for ?30 years.   Reply: But guarantee on bath was for 30 years, much longer than what Kajima guarantee.  Please have Kajima confirm in writing that the guarantee lasts 30 years for this patch 04.03: Still haven’t received that assurance 24/06: In absence of written confirmation from Kaldewei (for which we have been waiting over 4 months), we now want the bath replaced.  The repair is visible, and clearly will not last very long.	Repaired by patch Kajima have confirmed that the guarantee on the bath as the same as any other under the contract – repaired or not. 8.02.07 – email sent to Area Manager requesting that bath repair does not invalidate 30 year warranty
2	Dec 06	1F - bathroom	Shower	Wrongly plumbed so hot and cold pipes reversed. Needs tiling taken off and problem remedying 04.03: Pipes are now right way round but unmatching tile needs to be replaced (also grout is wrong colour, being bright white instead of matching)		Done
3	Dec 06	2F - rear bathroom	Toilet – originally.  But now all glass, taps, and decoration	Not flushing adequately. Siphon broken. Needs repair. Will involve taking off glass panel 21 Dec Apparently repaired – please confirm that repair involved replacing the broken siphon and was not a temporary fix 7/1 Tenant reports problem has started again 24/06: Complete except for new glass (correct thickness, and size, and colour match), reinstallation of basin tap controls – currently inoperable due to glass misfitting, reinstallation of towel rail over glass and related redecoration. Also awaiting confirmation that repair involved replacement of the broken siphon (see comment 21 Dec above).	07.03: Complete except for new glass	31.07.07 completed
4 (3)	Sep 08	1F – corridor	Glass	Circular scratches         06/11: have you got a date for this yet?   04.03: when is this happening?? 24/06: We understand scheduled for July 9/10	“Glazing to 1st floor landing - the glass was measured this morning and am now waiting for a delivery date which will be approx 6 weeks” still waiting a delivery date from Prism 20.11.06 – still waiting for a delivery date from Prism 08.02: PRISM are expecting delivery early March – date will be booked once delivery date confirmed
5 (4)	Sep 08	1F – sitting room	Balcony wall	Glass not securely fitted – a very serious hazard   Oct 08: Please advise what the specification is.  Will balcony withstand multiple persons leaning heavily on it or bumping it hard?  Will it still do so in 30 years time?  Must insist on this assurance in writing.   12/11: Doesn’t help that Kajima or Building Control or NHBC say it is fine.  Please supply specific information about what load the balcony is designed to meet.  Or the name of an engineer knowledgeable in the design and available to explain these things.  We are not going to accept that this balcony is strong enough without understanding the science – it’s available, so please share it. 24/6: In the absence of engineering information, we have no alternative but to incur the cost of an independent survey,  which is now being commissioned.  Will revert with findings	“Kajima have checked this and can confirm that it meets the design specification and will not be taking any further action” – Kajima report that the design & construction of the balcony has been overseen & signed off by building control & the NHBC who had the calculations & the guarantee is as the contract.  Completed 20.11.06 – we are not obliged to supply you with the specific information about the loads to balcony etc.  If you require further information/confirmation then we suggest that you contact an independent surveyor as stated above the property has been signed off by NHBC and Building Control
6 (5)	Sep 08	(Various) 1F + 2F + 3F + S	Showers	Temperature controls inoperative or set wrong in all but one bathroom – safety hazard Oct 08: Problem remains   As at 12/11/07, problem remains.  Plumbers have (again) not met schedule. 22/11 Not completed.  Problem demonstrated to Sarah Richardson., that controls are calibrated from 20 to 45, and clearly designed for total travel of under 360° - yet they travel about 1.5 revolutions.  Thus can say temperature is 20 degrees C when in fact it is at maximum, well past the 38 degree safety cutoff. She accepts is a safety hazard – still needs to be fixed urgently before tenants move in. We are still not happy with this.  WHY USE CONTROLS WITH NUMBERS IF THESE MEAN NOTHING? 24/6: This still  requires attention from a competent engineer.   We are contacting Borma the manufacturer for more data. Also, the 38 degree safety cut-off on at least one shower (2F rear) is still not set correctly, to the vertical.	“Plumber booked for 21.09.06”   Still to be addressed by plumbers – booked in for w/c 6.11.06 20.11..06 – completed on 15.11.06     06/12 Plumbers report that temp controls are not designed to stop at 42 degrees.
7 (6)	Sep 08	(Various) 1F + 2F + 3F + S	Extractor fans (relays and motors) And now decoration	Not working in all but one bathroom and also ground floor toilet Oct 08: Problem remains   06/11: We need this done urgently have you got a delivery date yet? 22/11 all working except 2F south bathroom   21/12 apparently fixed. Please confirm that relay unit was replaced or repaired. 7/1 (ref 10 on Tenant list of 7/1)  Fan in front 2F bathroom doesn’t switch off automatically 7/1 (ref 11 on Tenant list of 7/1)  Fan in rear 2F bathroom doesn’t switch on 04.03 Fan in 2F rear bathroom still needs a relay to be installed. 24/06: Still awaiting relay.  Also now awaiting new motor for the relay in 2F front bathroom, which is noisy as if bearings gone, and may need to be higher spec due to powering 3 fans not 2. Hole in ceiling outside 2F rear bathroom needs decoration Also hole in wall in 2F front bedroom.	“to be completed by 22.09.06”   Parts on order – Colin is chasing and am waiting for delivery date 20.11.06 – still waiting delivery of parts – are chasing 06/12 discovered that relay in relay unit is burnt out new one has been ordered and should arrive by end of this week.         08.02 Extra parts have been ordered	Fan in 2F front bathroom now working
8 (11)	Sep 27	GF - garage	Locks / remote openers	Can we get more than 2 beepers (e.g. 4)?   Garage opener is feeble – opens only from right outside door (2-3 m away). Possibly battery flat -what is the specified operating distance?  Having looked at similar products on the internet no others have a range as low as 2m - they all work from at least 10 usually 20. There was some discussion between you and Kajima about the positioning of the sensor – can you look into this?  It’s ridiculous that we have to get out of the car to open the door – might as well have a manual door.  Clearly a defect. 22/11 agreed that will drop remotes off on 30/11 so they can be fixed while we are there 6/ 12 Vince of Kajima says that Rundum Muir coming next week to text all fobs – we need to be told when 21/12 Please confirm whether Rundum Muir did come and make any repairs.  Sensors now work from about 12 feet with window down.  This  is still well short of the 10-20 metres specified, i.e. still defective.  Sensor appears to need repositioning.  What else could it be?	You can purchase from Rundum Muir Garage remotes work from 2 metres away, but you must be able to see door   20.11.06 – please accept my apologies, I should have written 10 to 20 metres – checked the email from Rundum Muir again. If not working from this distance will need to ask you to drop off remotes to Kajima for them to look at – we will not at this stage reposition sensor	Re buying  more beepers, ok. Re distance remotes work from: not Completed   .
9 (13)	Sep 08	GF - kitchen	Paint	Damage to paintwork beneath cooker extractor fan   06/11: OK we to check 22/11 still not fixed 04.03 when will this be fixed? 24/6: J&J have now done their work (see 20 below) and left so this should have been done as follow up a while ago ago.  Still outstanding.	“to be completed by 22.09.06”     08.02: J & J inspected & appt to be confirmed
10 (17)	Oct 08	1F – bathroom	Showers	Door to shower does not fully close due to misalignment   06/11: Not completed 12/11: To expand on the above comment - nothing has been done.   24/6: Fit is now worse than ever after other work in this bathroom.  At bottom end of the door seal, it is evident the seal has been installed outside rather than inside a related seal, thus forcing the vertical seal out of line by about 1cm.  Hence door now won’t close anywhere near properly.  Seals need fixing.  Probably not Lockie Glass job (yet, at least until seal is properly placed)	Still doesn’t shut fully   Completed 20.11.06 – this has to be referred back to Lockie Glass the original installer, we are unable to adjust so it closes
11 (19)	Sep 08	GF – garden	Beds	Slate chips missing from last approx 1 meter of flowerbed along garage wall 06/11: Have you got a date yet? 04.03 When will this be completed?	With gardeners – waiting for date 20.11.06 – gardeners have inspected and will chase to see when this will be completed	24/6: Completed
12 (20)	Sep 08	GF – garden	Plants	Some plants agreed to be replaced as dead/dying (lavender) 06/11: Have you got a date yet? 04.03 when will this be completed?	With gardeners – waiting for date 20.11.06 – as above	24/6: Completed
13 (23)	Sep 27	GF - garden	Fittings	Door stop for rear house (corridor) door is wrongly located so door doesn’t open fully and the stop will bend the metal skirting on door.  Stop should be higher and much further out (but needs to protect light above). Why a trip hazard?? This is non-sensical.  (See placing of stop on inside door, for example of why this is plainly wrong.) And still damaging door skirting due to wrong location.   22/11 showed Sarah the problem. Door stop will be moved to avoid damage to door and light 24/6: Only sensible arrangement given weight of door would be two stops, one at top and one at bottom.  This would protect both the light and the door properly.	Unable to move – if brought forward would become a trip hazard so no further action on this   20.11.06 – please forget comments about trip hazard – Kajima has misunderstood which door we were referring to – Colin has suggested that the door stop be fixed to the external of the back door towards the outside edge – please confirm you agree to this
14 (25)	Sep 27	3F - bathroom	Windows	(Opens along horizontal top hinge and) has severely bent mounting bracket so that after opening the window cannot now be closed. Problem remains. Window has been closed (and bracket bent back a bit) but it is clear that when it is reopened the bracket will be bent again. Window needs refitting.  (Frame above window is split by screws sunk without prior drilling of guide holes.) 22/11 showed problem to Sarah who accepted bracket damaged due to window being wrongly fitted. Frame is split. Agreed that Kajima will try and fix and if mend doesn’t work new frame needs to be fitted 30/11 Sarah accepts still not fixed after attempted mend. She will contact original fitters to arrange for refitting   24/06: Thus, awaiting action on 4 and 37.  Two questions: Are Prism now going to visit to do item 4 only when the further glass required for 37 is available? Who has confirmed that Prism are the appropriate people to handle this problem?	Completed     20.11.06 – we have inspected the window and opened and closed it several times with no problems.  Unable to see frame was split – will need to inspect with yourselves       08.02: PRISM to attend to window when replace glass
15 (26)	Sep 27	GF – kitchen	Heating	The metal disk for shutting off the gas (under boiler) is mounted so it’s not clear which of two taps to use. 04.03: when will this be done? 24/6: Still outstanding	20.11.06 - Still to be done (for reference the yellow tap shuts off gas)
16 (27)	Sep 27	GF – meter cupboard	Heating	There should be some metal disks in the annexe too, at least gas control?   04.03: when will this be done? 24/6: Still outstanding	20.11.06 - Still to be done (for reference, the yellow tap under boiler shuts off gas, and tap to large pipe turns off water to house & annex)
17 (37)	Sep 27	GF – meter cupboard	Heating	Timer (Honeywell box on wall) is blank and does not reset. Also (and maybe connected) studio boiler does not respond as per operator guide – does not fire up/show temperature Oct 08: Timer box was removed, now replaced and apparently working.  Boiler shows pressure of 1.6, and all seems fixed – but please confirm. 12/11: All no longer ‘seems fixed’. Current status is as follows: 1. I doubt the Honeywell box is for the lights.  If so, what time-controls the studio heating. 2. Boiler inoperative (even if one sets Honeywell box to ‘continuous’ or override – and there is no other timer to fiddle with). 3. There are two fused switches directly above the main studio fuse  box – left one is lit, but right one does not light even if the fuse in it is operational.  What does this switch/power line do?? 4. A clue that the wiring may be wrong – I recently trip-checked the relay labeled ‘garden lights’ – the Honeywell box went blank, then relit – but at that point so did the boiler briefly fire up.  It then went off again and I could not repeat this.   22/11 we now understand but still waiting for neon light bulb to be replaced.  Also, countryside comment that this is for lights and remote door seems at odds with the current use of that switch as temporary way to turn of garden lights. Please explain.	Honeywell timer in meter cupboard is the programmer for the outside lights not the boiler   20.11..06 – Honeywell timer on back wall to meter cupboard is the timer for the outside lights. The thermostat in the studio controls the underfloor heating to studio as a combi boiler   Re 3: The neon light has gone out to the right hand switch – this switch leads into the garage from the consumer unit for lights & remote door All working as it should – thermostat to studio fires up boiler – all checked out by electrician	Completed in terms of explanation Timer is related to outside lights and being dealt with in next item Neon bulb still needs changing (and that switch’s function explaining)
18 (39)	Sep 27	GF - garden	Lights	Where do the garden lights turn on? Surely not true – what then controls the boiler??  Further, even setting that timer to ‘continuous’ or pressing override has no effect.  (NB – boiler now not working – see separate item.) 22/11 assured Sarah that lights still not coming on when dark despite accurate programming. Sarah accepted this and will fix 21/12 temp repair made but still awaiting perm repair.  Timer currently inoperative, so lights must be left on all night. 14/1/07 Tenants report that temp repair now broken 04.03: Still not done despite numerous attempts including one full day and two half days. It needs new and revised parts. 24/6: Now there is a patch-up so that Tenants can manually turn lights on and off.  Apparently awaiting more robust brightness sensor to survive surge when timer cuts in/out.  Please confirm this is correct, and explain when this will be addressed.  Is it scheduled for July 9/10?  Also, what role do ‘bricks’ play?  Will building work be needed or was this for next door? note Tenant cannot account for about £200 of extra electricity during this quarter.  Will make contact separately after obtaining further data on normal usage.	From timer in meter cupboard   20.11.06 – answered on previous point 6/12 temp fix to lights will be made on Thurs 14 Dec. Waiting for bricks to enable permanent fix
19 (48)	Oct 08	(Various)	Information	Need to (jointly) review information leaflets etc supplied in completion binder, against index we have now prepared – there are at the very least some missing guarantees – no practical operation controls for various functions eg under-floor heating, security, smoke alrams.  Just manufacturer operation guides for (some) individual components. 06/11: When will you check through? 12/11: To expand on this, we now have confusion concerning numerous issues, all due to poor or non-existent documentation.  As well as those above, I note: garden lighting, operation of heating in studio,  mains power switch, ..         22/11 Sarah will give us a tour of the property on 30/11 to explain all outstanding issues 30/11 Tour was inadequate.  Alastair to supply Sarah with list of outstanding issues so she can investigate and respond  more effectively. 25/12 Done shortly before Christmas   04.03 not happy with this response given the number of faults that have occurred. If everything were working properly then we could live with gaps in explanation. 1. Can we have response to detailed list of information requirements sent by Alastair in Dec last year? 2. As a further specific question,  where is the central unit for the smoke alarm system?  Since they all go off if one battery goes flat, there must be one. 3. We also await information on who to contact as smoke alarm manufacturer, as requested repeatedly by tenant.	Still to check through list         20.11.06 – I have looked through the list of documents you have noted are in your completion box against the list issued to me by Kajima and can confirm that you have all the documents required. Regards the guarantee cards, I do not have any spare ones and have requested some from AEG and will forward to you as soon as I have received. If you are not sure of how specific controls work within the property, then I can arrange to visit you to go through these with you       08.02: All information that was supplied by Kajima Construction/Countryside Properties in completion box
20 (50)	Nov 6	GF - kitchen	Glass splashback	Glass splashback behind hob now has a crack in it next to the TV socket. Looks as though someone tightened a screw too tight. 04.03 currently set to be replaced 29 March 07-03-15 PM-SR: I was surprised this morning to receive a visit from Johnson & Johnson to measure the kitchen glass panels…  Martin received an e-mail yesterday asking for access to the property on April 4th for glass fitting, although I understand that in fact a second day is required for the mastic to be replaced.  For the moment, I have confirmed with Mr Green that we will be available	20.11.06 – this has been reported to Kajima and will be referred to the original installer – is safe to use.	April – Completed.
21 (50)	Nov 6	1Fl – sitting room	Gas Fire	Completely unsatisfactory that on trying (as required by law) to get the fire corgi-approved as safe, we find our corgi specialist regards the fire as clearly unsafe and uncertifiable.           22/11 issue reopened after I phoned your independent corgi engineer who was not prepared to confirm that the fire met all requirements 1/12 your Corgi registered specialist also failed to pass fire. Engineer from Corgi visiting on Dec 8 21/12 extra vents added but now transpires that we have the wrong coals. Awaiting delivery of the right coals. Told by CP that were ordered Dec 12 24/6: Coals now in place, fire is certified, and works, but fan is so noisy it destroys the whole point.  Like having a restful fireside snooze in a car factory. This is a design fault.  We need a quieter extractor fan system.	20.11.06 – the fire has been installed and signed off by a corgi engineer, as per the certificate you have in your completion box and is required before NHBC will sign off property.  Since the inspection by your own engineer, we found that the data badge was fitted, and we also had it checked over by an independent corgi engineer who has confirmed that it meets all requirements therefore we recommend that you go back to your own engineer, we are not obliged to supply with another certificate.  I did speak with him to try and explain how you access test point but he did not want to discuss.         Completed & new certificate issued to tenant
22	Dec 21	2F – front bathroom	Plumbing	Improperly plumbed bath caused major leak down to first floor, with damage to plasterwork and cracks visible on ground and 1st floors 21/12 Plumbing problem fixed but: 1.  repairs to all plasterwork now necessary – this point taken up on new item 41 below. 2.  we are asking for a complete check of plumbing given this issue, a very similar issue identified under the kitchen sink (fault 23) and the improperly plumbed shower on the 1st floor (fault 2).  24/6: We still want an independent examination.  As well as the above, tenant has reported defective 3F shower taps, and leaking overflow – both since fixed but further evidence of poor work.  Shower in studio not yet used.
23	Dec 21 (reported to us by tenants but reported to CP earlier)	GF - Kitchen	Tap under kitchen sink improperly plumbed in.	Temp mend made by tenants but they were advised by your plumber that a new part needs to be ordered to make a perm fix. Please order that new part asap if it has not already been done		Completed
24	Dec 21 (reported to us by tenants but reported to CP earlier)	GF - Kitchen	Dishwasher Not working	Tenants are waiting for a visit from AEG. 7/1 – Tenants advise damaged during careless installation, implying main problem fixed but please confirm Sealant round island awaits replacement	08.02: Mastic man booked for 12.02.07	Completed
25	Dec 21 (reported to us by tenants but reported to CP earlier)	GF - Doorbell light	Needs replacing	Awaiting action 04.03 still not done 24/6: still not done.
26	Dec 21 (reported to us by tenants but reported to CP earlier)	Studio	Heating	Flow level needs adjusting.  We have been told the system requires a laser temperature measurement meter (“heat gun” pointing at the floor) to adjust the flow. 04.03: Please confirm actuator heads in studio were included in recent recommissioning.  All in main house appears to be fine.	08.02: To be dealt with by commissioning company
27	Dec 21	Studio	Heating	As expected and mentioned earlier, gas bill has now arrived, c. £126 for an empty house due to absence of actuator heads resulting in permanently on heating.  We expect Countryside to reimburse the bulk of this cost. 04.03: once this has been fixed we will supply you with comparable bill 24/06: Need to discuss how to do this.  Since studio and house lack separate metering.	08.02: Our company policy on this issue is that we would require a comparable bill when the underfloor heating has been fixed before we can consider  any reimbursement
28	Jan 7	GF – Utility cupboard	Patch panel	Wrongly wired – Patch panel is not connected to incoming BT lines.  URGENT as tenant still lacks effective emergency telephone service – after 1 month. Has had temp fix. Permanent fix needed 04.03 Needs to be tidied up. Awaiting laminated  map from Vince. 24/06: Map now supplied (minor errors) but modem electrical supply wire needs to be properly installed in ducting.	08.02: Patch panel connected to all sockets but plan required – booked week comm. 19.02.07
29	Jan 7	Various bathrooms	Wood surfaces	Surfaces mark if anything wet left on them – unacceptable design flaw for a bathroom fitting.		Done
30	Jan 7	GF – Loo	Mirror	Fallen off wall		Done
31	Jan 7	GF – Kitchen	Cupboard shelf	Missing		Done
32	Jan 7	1F – Bedroom	Wardrobe Rail	Missing		Done
33	Jan 7	1F – Bathroom	Tiling	Tile(s) lifting off floor.  (Presumably we need only wait a while to discover same in other bathrooms.) 04.03: Still not done. This bathroom can currently only be used as a loo. Needs done ASAP 07-03-07 MM-SR: The 1st floor bathroom is virtually unusable and needs a new wall tile and the entire floor re-tiled 24/6.  Tiling done, awaiting finishing (mastic etc)	02.08: Booked for 12.02.07	Done
34	Jan 7	GF – Loo	Damp smell	Leak suspected, please investigate. Also tap needs washer 24/6 Washer supplied, but tap repeatedly needs re tightening
35	Jan 7	1F Bathroom, 2F Front Bathroom	Heating	No heating evident	04.03 Flow control altered by Darren.	Done
36	Jan 7	3F Bathroom	Toilet	Leaks when flushed. Water leaking onto ceiling of floor below		Done eventually
37	Feb	3F - bedroom	window	Crack in double glazing appeared in cold weather 04.03 when will this be fixed?	07-03-09 SR-PM: I am waiting for Prism to confirm a delivery date from the manufacturer.  I can confirm that the glass has been ordered.
38	Feb	Garden	Gate	Broken 04.03 when will this be fixed? 24/6: Gate fixed, now seized up again.  Evidently a design fault.  Is the lock designed for external use, for example?		done
39	Feb	GF – and Throughout	Smoke detectors	04.03 when will this be fixed? – URGENT 07-03-11 PM-SR: You explain that ‘if the alarms go off you will need to check all the smoke alarms and those that still have a green light can be reset and the alarm with the red light indicates the battery needs to be changed’. In our experience, once the alarm has gone off, all the detectors have both green and flashing red lights, and we would now like to speak to the manufacturer directly to clear this matter up. 12/3: At SR direction, Tenants replace all batteries at cost of c £50 but without solving problem. 07-03-26 PM-SR: (1)  Still awaiting manufacturer contact details.  (2) Asking now also for a proper manufacturer’s User Instruction Manual for the system.  (The kitchen unit is of an entirely different kind to the others, many units are missing the screws that should fix them in place and each unit had a different brand of battery inside, none of them brands we had heard of before.  All this suggests a worryingly haphazard installation and therefore, we would like to see some kind of official paperwork showing who made and installed the system) (3)  When replacing all the batteries throughout the property, we noticed that many of the units did not have the paper gaskets deemed essential for correct working - we created some ourselves using existing ones as a template but need confirmation this is satisfactory. 24/6: Smoke alarms appear to be connected in series.  Surely should be in parallel for basic safety reasons.  Is this another dangerous defect like the (fire-hazard causing) down-lights, and uncertifiable gas fire?		done
40	Feb	GF - Kitchen	Hinge on cupboard	Broken		Done
41	Feb	1F - bathroom ceiling, GF - hallway ceiling, 1F - hallway ceiling and 2F - rear bathroom ceiling.	Decoration	Damage to paintwork from leaks - Caused by the leaking bath on the second floor and the leaking toilet on the fourth floor.  04.03 tenant has requested that this is done following completion of all works since more damage is being created by workmen coming and going. Following attendance by dozens of workmen, paintwork in common areas, around banisters etc has deteriorated markedly and redecoration is required.
42 (9)	Sep 08   Oct 08	GF – meter cupboard	Fittings	1. Tatty box around meters needs removing 2. Doors are missing bottom bolts 3. Rusty/missing grub screws on 2 door handles 1 is done, 3 is done.  However: 2. remains outstanding, and 4. there is bare copper visible at top of large wire entering conduit into cement floor.  Please confirm this is an Earth wire, and 5. electrical intake cable needs to be clipped in position.  Close to 1m of  length is unclipped, and 6. shouldn’t there be some kind of boxing around meters and mains wiring? 06/11: 2. Doors are still missing bottom bolts which need to be fitted from door into concrete floor 4. Bare copper still visible and please confirm that this is an Earth wire 22/11 bolts now fixed. Showed Sarah which pipe and she said will fix (not the obsolete gas pipe)	“all [i.e. 1 to 3] to be completed by 22.09.06” all completed         done   not required   20.11.06 – bolts still to be fitted   20.11.06 – are you referring to the pipe coming out of the floor – if so this is an obsolete gas pipe	24/6: completed
43 (28)	Sep 27	GF – kitchen + meter cupboard	Heating	There is guidance from Countryside that it is vital the water to the underfloor heating not be too hot and that there is a control for this.  Where?  (Also for the Studio) Not completed, because we don’t understand.  How do we maintain? Suppose we have a problem in future?  And what is the function of the small white dials close to boilers (e.g. for studio boiler, to left of boiler in angle of wall, at height of lower edge of boiler) – they appear to control some max temp on water out from boiler? 22/11 re temp of underfloor heating – we accept for time being but will review once system is in use b) ok now understand re while dial in studio	There is no control – was set when the underfloor heating was installed by plumbing manager.  Completed. 20.11.06 – temperature of the underfloor heating is controlled by a mixing valve which is part of the system when installed.  The valve is unable to achieve a temperature above 25 degrees – this was tested & checked when the underfloor heating system was installed   b) white dials to the left of boiler in studio controls the water temperature to the studio (white box to right of dials is the power for dials) – the boiler is a combi boiler	24/6: completed
44 (29)	Sep 27	GF – kitchen	Electricals	Left fluorescent surface light inoperative – not obvious how to access it and change it	20.11.06 – waiting for Johnson & Johnson the kitchen installer to supply some new lights	24/6 completed
46 (42)	Oct 08	3F – bathroom	Plumbing - seals	1. There are cracks in the grout between stone floor tiles, which need regrouting. 2. Evidence of earlier correction of leaks using silicon sealant, which has discoloured stones.  (Discolouration per se not a problem).  Please provide details of the problems.   24/6: Still awaiting report from you	Still to be done 20.11.06 – regrouting has been done   Still to be done 20.11.06 – am waiting for a report from Kajima 31.07.07 – realized that we had verbally accepted that this was something we were prepared to accept some months ago	Done
47 (53)	Nov 22	3F - bedroom	Light switch for bathroom	Needs minor filling and repainting		Done
48 (33)	Sep 27	S - bathroom	Fittings	Toilet roll holder loose and glass panel hairline cracked between fixings (will live with crack but take care)	Still to be done 20.11.06 - completed	done
49 (34)	Sep 27	S - bathroom	Plumbing	Shower drips – on/off tap may need new washer	Still to be done 20.11.06 – completed	done
50 (35)	Sep 27	S - sitting room	Heating	Batteries flat in thermostat – likely that batteries in all room thermostat units are now in need of replacement. 24/6: Please confirm that batteries in all units were replaced.  (House was mothballed a long time prior to marketing, during which many batteries would have deteriorated.)	Still to be done 20.11.06 - completed	done
51 (45)	Oct 08	1F – sitting room	Waste	Mortar droppings on external brick beam need cleaning away.	Still to be done 20.11.06 - completed	done
52	Mar 07 (earlier than)	2F – south bathroom, 3F - bathroom	Glass Panels	Need replacing due to damage by Countryside while fixing other problems. Also needs sealing around with Mastic		done
53	Jun 24	GF – dining and various others	Downlighters	To be checked and replaced throughout due to fire hazard caused by contravention of building safety regs.		done
54	July 07	Master bathroom	Tap fitting	Tap fitting damaged during other work in bathroom, needs replacing

34 outstanding, 19 resolved on this list.

 

(by the way, this is an incomplete list, as a number of issues were raised before we realised that we needed to have a systematic list)